Refund Policy

Return and Refund Policy Template

Thanks for shopping at Ecologikshop.ca!

If you are not entirely satisfied with your purchase, we're here to help.

Returns and Refunds

You have 60 calendar days to return an item from the date you received it.
To be eligible for a return:

If totally unused and un-tampered, we will refund you the price you paid minus the cost of return shipping, which would be $10. We require the  order number to track the purchase details. There is a return form to complete and emailed to return@ecologikshop.ca. Post the receipt of return form, we will get in touch with you via email or phone about the next steps.

If the product is opened or used, we would still require you to fill up the return form and send it to us. If you are not satisfied with the purchase for a reason that we feel is legit, we will still refund you the price you paid minus the cost of return shipping, which would be $10.

If your return is approved, we will send you the return label, will inspect the product after we receive it and if your refund is approved, we will initiate a refund to your original method of payment. When you receive the credit, it is dependent on your card issuer’s policies.

Shipping

Return labels would be sent to you via email after we receive your filled out return form and after we ask you to return the product.  Return shipment would only take place via expedited shipping. The only time we will not charge you for shipping is if you receive the wrong product by mistake or if you receive the product in damaged condition. 

If the cost of the product you want to return is less than $10(your return shipping cost) please call our Customer Service Rep@ +1-306-955-7627(SOAP) and we will advise you on the next steps.

Promotional Items

We usually do not take back the products sold under promotion of any kind but we still encourage you to fill up the return form and send it back to us. We would do our best if we conclude that mistake was on our part.

Contact Us

If you have any questions on how to return your item to us, on quality or on application of our products, please contact us@ +1-306-955-7627(SOAP)

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